We have found the United States Postal Service to be the most efficient and least expensive way to ship our merchandise. We may also ship via UPS. Orders will be shipped within 2-4 business days, unless otherwise stated on individual product listing, and should arrive to you within 7-10 business days. International orders can take longer, up to 30 days. We ship Priority Mail, USPS First Class and UPS, depending on order weight and shortest shipping time.
NOTICE: Due to worldwide events, UPS, FedEx, and USPS have suspended all service guarantees. They are not guaranteeing any delivery dates nor are they refunding for late deliveries. All dates and times are only estimates.
Orders valued more than $300 will require signature confirmation.
Please note any orders shipping to sorting facilities will require signature confirmation.
We cannot be responsible for orders that are delayed or returned to us due to inadequate or inaccurate address information. Orders returned to us due to inaccurate address information will incur additional shipping charges in order to be re-shipped.
Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.
BB Frösch cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.
If you need expedited shipping, please email us at email@example.com to get rates and delivery time estimates.
Any overnight orders must be placed before 12 PM EST.
BB Frösch strives to keep it's shipping costs as reasonable as possible. Therefore, if we have shipped your order and confirmed delivery to the address you have provided and you cannot locate the package, it is not our responsibility.
We are happy to ship your order with signature confirmation if you suspect your package could be lost or stolen. Just leave us a note in the "comments" box at checkout and we'd be happy to add signature confirmation at no charge.
If you provide us with the wrong shipping address and the package is returned to us marked "Refused/Unclaimed" we will need to send you an invoice to cover the re-shipment costs. Once we receive payment and your revised address we will promptly re-ship your order.
ATTENTION INTERNATIONAL CUSTOMERS:
Your order may be subject to import duties, custom tariffs or VAT charges. They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.
If any package is refused or undeliverable, the original shipping cost is non-refundable.
If your order is intended as a "Gift", and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as "Gift".
Customs authorities require the value of the gift item to be stated directly on the package.
Canadian Customers: We ship to Canada via USPS International Priority and USPS First Class mail.
Returns and Refunds Policy
Thank you for shopping at BB Frösch.
If you are not entirely satisfied with your purchase, we're here to help.
Unused products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund, less shipping. Unused product returned after 3 days are subject to a 25% restocking fee.
Before you return a product, please make sure that:
- The product was purchased in the last 3 days
- The product is in its original packaging
- You have the receipt or proof of purchase
- You have obtained a Return Merchandise Number (RMN) from us
To obtain a Return Merchandise Number (RMN), contact us:
By email: firstname.lastname@example.org
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund (see above for refund policy) to:
PO Box 779, Hurricane, UT 84737
Shipping charges incurred in connection with the return of a product are non-refundable.
If you received a damaged product, please notify us immediately for assistance at email@example.com. Please provide order number and date of order.
See above policy.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org