Shipping Policy

BB Frösch is a small, self-fulfilled business — every order is packed and shipped by us, not an outside warehouse. We ship via USPS, UPS, or FedEx depending on your order's weight and destination, and generally use USPS to help keep shipping costs down for you.

Processing & Delivery Times

We do our best to ship all orders within 1–2 business days, unless otherwise noted on an individual product listing. Once shipped, domestic orders typically arrive within 7–10 business days. International orders can take longer, up to 30 days.

NOTICE: Due to ongoing global shipping conditions, UPS, FedEx, and USPS have suspended certain service guarantees. Carriers are not guaranteeing specific delivery dates, nor refunding for late deliveries. All delivery estimates above are estimates only, not guarantees.

Shipping Rates

Free shipping on orders of $50 or more

6.99 flat rate on orders under $50

$13.99 Priority Mail option available at checkout for faster delivery

Signature Confirmation

Orders valued at more than $300 will require signature confirmation. Orders shipping to a sorting facility (rather than a residential or business address) will also require signature confirmation.

If you're concerned about a package being lost or stolen, we're happy to add signature confirmation to your order at no charge — just leave us a note in the "Comments" box at checkout.

Address Accuracy

We cannot be responsible for orders that are delayed or returned to us due to inadequate or inaccurate address information provided at checkout. Orders returned to us for this reason will incur additional shipping charges to be re-shipped.

If a package is returned to us marked "Refused/Unclaimed" due to an incorrect address, we'll send you an invoice to cover re-shipment costs. Once we receive payment and your corrected address, we'll promptly re-ship your order.

Carrier Responsibility

USPS, UPS, and FedEx are third-party services. We are not responsible for shipping delays, errors, or lost packages caused by these carriers once an order has left our hands. Likewise, if tracking confirms delivery to the address you provided and the package cannot be located, we're not able to take responsibility for that — but reach out and we'll help however we can, including offering signature confirmation on replacement orders.

BB Frösch is not responsible for any inconvenience or loss of business profit resulting from delivery delays.

Expedited & Overnight Shipping

Need it faster? Email us at customerservice@bbfrosch.com for expedited shipping rates and delivery estimates. Overnight orders must be placed before 12 PM EST to ship the same day.

International Orders

International shipping (including Canada) is handled case by case. Before placing an international order, please email us at customerservice@bbfrosch.com so we can confirm shipping options, rates, and estimated delivery time to your country.

A few things to know if you're ordering internationally:

• Your order may be subject to import duties, customs tariffs, or VAT charges. These vary by country, and we strongly recommend checking your country's customs policy before ordering. These charges are always the responsibility of the recipient.
• If a package is refused or undeliverable, the original shipping cost is non-refundable.
• If you'd like your order marked as a "Gift," please note that in the Comments box at checkout — though some countries (the UK, for example) may still charge tax on gift-marked packages.
• Customs authorities require the value of gift items to be stated directly on the package.

Questions?

Email us anytime at customerservice@bbfrosch.com — we're happy to help.

Last updated: July 22, 2026